Offering Customers Superior Service With High Standards

1/23/2020 (Permalink)

The IICRC establishes a common, national awareness for how to best treat your premises

Offering Customers Superior Service With High Standards

It's not enough to call out any water and mold remediation team. Commercial owners in Laurel, MT, need to know they have a trustworthy and reliable workforce, people who can not only handle the cleanup but do so with excellence and low overhead. That means asking about IICRC certification as well as the company's business practices. Turn to the place that can take care of it all with quality and care.

1. Offering Training for All Employees

When workers arrive, customers need assurance that staff understands how to handle all elements of the job. For that reason, SERVPRO takes pride in providing educational classes for all areas of service. Once hired, the national office expects for crew to take self-paced classes on fire and water restoration as well as carpet and upholstery care. A mitigation certificate is rewarded upon completion, ensuring that whoever handles your assignment has the knowledge to do so. This ensures that all branches can provide for clientele equally.

2. Meeting National Expectations

Know that the people you hire want to serve you best, striving to go above and beyond in treatment. The Institution of Inspection Cleaning and Restoration Certificate, IICRC, establishes a common, national awareness for how to best treat your premises. As a third party, it provides restoration companies with objectives for how to sanitize and rebuild. Not only does SERVPRO meet these criteria, but it is a training school for the program. Classes are offered year-round on multiple topics. In addition, e-classes can be taken on various topics, fitting into schedules conveniently.

3. Going the Extra Mile

Learning isn't isolated to initial hiring. Clients should have trust that their trained specialists are just that: experts on a subject. That means they should aspire to know and grow. E-classes can be taken at any time, fitting conveniently into work schedules and allowing for expanded awareness of the latest procedures.
In an ever-changing field, it's important that restoration facilities strive to meet and go beyond the IICRC objectives. SERVPRO's national office encourages all franchises to remain at the top of the field, studying new techniques that can save customers time and money.